Agency Management 2: Communication and Leadership

Presented by Colby Coash

Since agency administrators, mid management, house managers and staff all have the same goal, communicating with each other should be easy right? Unfortunately no, it’s not easy. We all have different agendas, ideas and ways of getting the job done. Effective communicators have a keen ability to ‘read’ situations so they can adapt to better engage and coach others. Understanding your own ‘go-to’ communication style will help to change your style depending on the person in which you are communicating. Attendees will learn about the four communication styles as well as common miscommunication and misunderstandings within different management levels of an organization.

Back to Trainings